FAQ

Order and Delivery

How long does delivery take?

Delivery typically takes 1-2 working days (Mon – Fri). During peak periods such as festive occasions/holidays, there may be delays. We will advise accordingly during such periods. You may track your order by logging into your account.

Can I self-collect my orders?

Yes you can. Our warehouse is located at 2 Clementi Loop SG 129809 and we are open Mon – Fri 9am-3pm. Do indicate in the comments section of your order that you wish to self collect and let us know which day/time you will be doing so.

What are Geonbae’s refund/replacement policies?

In the unfortunate event of damaged/wrong/missing items, do reach out to us immediately and we can arrange for either a refund or replacement as soon as we can.

Does Geonbae ship overseas (outside of Singapore)?

Overseas orders are subject to the receipients’ country import regulations. As such, we cannot deliver to all countries. In addition, the shipping rates may vary for different destinations. Do write in to us before placing any overseas orders so we can advise accordingly.

Does Geonbae offer free shipping?

We offer free shipping for orders above $41.

Rewards

How do I sign up for Geonbae’s Rewards Program?

Our rewards program is free to join and all you need to do is register an account with us to get started.

What benefits do I get if I sign up for Geonbae’s Rewards Program?

Our rewards program allows you to earn points with every purchase. These points can be used to redeem a variety of vouchers and gifts. The points you have accumulated and the items available for redemption will be displayed at your login page. We will refresh the redeemable items regularly so that you can enjoy a variety of unique rewards that you deserve.

How do I earn points in Geonbae’s Rewards Program?

– You earn 1 point for every $1 of purchase. Certain items that are on promotion will not be eligible to earn points and this will be indicated clearly on the individual listings. You can also earn points through a variety of ways:
– Refer a friend 300 points
– Follow Geonbae on Instagram 5 points
– Follow Geonbae on Facebook 5 points
– Write a review 10 points
– Add a photo to your review 10 points
– Add a video to your review 10 points

How can I use my redeemed vouchers?

The available vouchers you can apply will be displayed on the order checkout page where you can select which voucher you wish to utilize. Do note that only 1 voucher can be applied for each order and some vouchers may have expiry dates.